merchant chargeback dispute letter sample

Sample Merchant Chargeback Dispute Letter 

In this article, we provide a unique merchant chargeback dispute letter sample that can be used by businesses to dispute chargebacks effectively.

Dear [Customer Name],

We are sorry to hear that you have initiated a chargeback against us for the purchase made on [date]. We understand that chargebacks can be a frustrating experience for both parties involved, and we would like to work with you to resolve this issue as soon as possible.

We would like to bring to your attention that we have thoroughly reviewed our records, and we believe that the chargeback is unwarranted. We would like to provide the following information for your consideration:

  1. We have fulfilled the order in accordance with the terms and conditions of the sale, and we have evidence to prove it.
  2. We have not received any communication from you regarding any issue with the purchase, and we would have appreciated the opportunity to address any concerns you may have had.
  3. The chargeback reason stated by you is invalid, as it does not fall under the category of chargeback reasons outlined by the card issuer.

We believe that the chargeback should be reversed promptly, and we request that you contact your bank or card issuer to have it reversed. If you require any further information from us, please do not hesitate to contact us.

We value our customers, and we strive to provide the best possible service to them. We hope that we can resolve this matter quickly and amicably, without any further escalation.

Thank you for your attention in this matter.


[Your Name]

[Company Name]

merchant chargeback dispute letter sample

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